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The UK consumer credit market encompasses a wide range of business models. It is subject to an equally wide-ranging body of regulations designed to protect consumers. Navigating this regulatory landscape can prove tricky. Not least because of the sheer number of rules, regulations, exclusions and exemptions affecting regulated firms and those who operate on the fringes of consumer credit regulation.

Our Credit team have experience across a wide range of firms and models including:

    • Credit Lenders
    • Credit Brokers
    • Buy Now Pay Later Credit
    • Peer to Peer Lending
    • Credit Reference Agencies
    • High-Cost Short-Term Credit
    • Revolving Account Credit
    • Mortgage Lenders
    • Mortgage Brokers
    • Debt-Counselling and Adjusting
    • Debt Administrators
    • Consumer Hire

We can support you with any aspect of consumer credit compliance. We take a practical, pragmatic approach, working closely with you to develop regulatory compliance processes and solutions that support your business as it develops and grows.

We offer a bespoke service. That means we’ll work with your team to provide whatever service or mix of services you need. Based on previous engagements, that could include:

    • Helping currently regulated firms looking to expand into the consumer credit sector to adapt their business structures – including making changes to processes, policies and procedures to ensure full compliance across all regulated activities
    • Working with firms who have been subject to FCA supervision or enforcement action, supporting them with an initial audit and/or remedial work to address any compliance shortfalls
    • Undertaking audit work to help credit firms attract additional funding and providing remedial support where issues are identified
    • Helping firms with SM&CR registration, ensuring managers’ skills and experience shine through and evidence they’re being competent and capable
    • Assessing business models to determine whether they fall within consumer credit regulations – includes payment plans for firms invoicing customers
    • Helping develop new credit products and/or reviewing risk management frameworks and documentation to support an application or notification to the FCA
    • Helping firms with upcoming regulatory changes – whether that means applying for regulation or updating policies and procedures in line with incoming rules
    • Training new staff members or entire teams, following authorisation, to ensure they comply with regulatory requirements under SM&CR and/or to embed best practice throughout a business.

We work right across the credit spectrum. From smaller boutique firms to large established fintechs, from start-ups to firms with a broad range of permissions already in place, we’ll tailor our service to your commercial and regulatory goals.

Not sure whether you fall within regulation?

Given the huge scope of consumer credit regulation and its complex array of exemptions and exclusions, it can sometimes be hard to identify whether and where your products fall within the scope of FCA regulation.

Businesses like invoice financing firms and firms offering repayment plans for their services need to follow certain rules to remain definitively outside the scope of regulation.

Our expert team can carry out an in-depth review of your structure, systems, and procedures to determine whether an existing product or a new one you’re bringing to market falls within scope.

We can also provide best-practice support for unregulated aspects of your business that could benefit from raising awareness of where the rules kick in, or from a precautionary process review.

For more information about our consumer credit services, call 0207 436 0630 to speak to a member of our expert team or email

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