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Training and Competence

A strong commitment to compliance training and competence (T&C) is essential for firms across all sectors of the financial services market. This is particularly true for those in the insurance market, where the introduction of the Insurance Distribution Directive (IDD) has significantly intensified regulatory scrutiny of firms’ compliance training and competence provisions.

Over the years, Thistle has developed a comprehensive suite of T&C materials reflecting a broad spectrum of business models, from recruitment through to exit audits. We’ve built an extensive library of supporting materials, including competency frameworks, interview forms, training plans, and competence assessment tools including peer-to-peer reviews, file reviews, observation forms, and more.

We can help you create a dynamic and effective compliance training and competence scheme for your business. We can organise workshops with your staff to maximise understanding and buy-in.

We’ve seen, many times over, the genuine business dividends well planned and managed T&C can generate. We’ve seen how competent and well-trained staff deliver improved customer service and share skills with colleagues, who then do the same. We’ve seen how their employers benefit from improved retention rates and reduced recruitment costs because their staff see clear personal development and career opportunities.

A well-structured practical T&C scheme is a major asset for any business. If you’d like to know more about how Thistle can help you mobilise its benefits for your firm, you can get in touch using the contact form on the right, by emailing us at or simply call 0207 436 0630 now.

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