Training and competence is a key area for firms across all sectors and for those in the insurance market the IDD is placing increased emphasis on this area of regulation.
Over the years, we have developed a comprehensive suite of T&C material based on a range of schemes for various business models which take an individual from recruitment right through to exit audits. Our library of supporting material includes competency frameworks, interview forms, training plans, competence assessment tools including peer to peer reviews, file reviews, observation forms, etc.
We support firms to create living and breathing training and competence schemes and we will workshop schemes with staff for better buy-in and greater understanding. Where T&C works well we have seen genuine business dividends with competent and well-trained staff sharing their skills with colleagues and delivering better services for clients and employers benefiting from higher retention rates because staff can see career and personal development opportunities.
In our experience a well structured and practical T&C scheme is a genuine asset to any business.