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General Insurance

Regulation is constantly evolving and, perhaps now more than ever, there are increasing demands on those in the general insurance to meet regulatory requirements while at the same time operating a profitable business.

We understand these pressures.

The general insurance division of Thistle consists of a team of highly experienced staff offering specialist compliance support and guidance tailored to suit your individual business’s requirements.  We provide relevant and practical advice to clients large and small.

That’s why firms across our sector use us to help them meet their compliance obligations.

General insurance brokers – we support traditional brokers whether personal lines, commercial, Lloyd’s or London market brokers.  Our clients also include e-commerce, call centres and price comparison websites and well as some of the largest distributors of insurance anywhere in the UK.

Intermediaries – we have a wealth of experience in the motor trade and other non-traditional intermediaries and third parties including emerging areas such as Apps and the development of new products linked to insurance covers.

Insurers – As well as providing specialist advice and support to insurers and capacity providers we also act as external auditors on binders and delegated authorities for both compliance and claims.

We tailor our service to your needs whether that’s ongoing support or a one-off service.  While we love to build long-term relationships with many of our clients (and we have some going back for more than a decade) we are happy to provide one-off support with a specific issue such as authorisation, RMAR, financial crime, the sales process, etc.  We also undertake section 166 remedial work and provide locum compliance officer services.


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“As Property Managers, part of our service is arranging buildings insurance for our property portfolio of some 20,000 property owners, so we wanted independent advice to ensure we were complying fully with FCA requirements.

We chose Thistle Initiatives based on their professional, honest and transparent approach. Thistle delivered precisely what they said they would and their attention to detail, pragmatism and delivery has been beyond even our own high expectations. There was an extremely tight implementation of the changeover from our previous broker and Insurer but Thistle provided exactly the support we required exactly when we needed it.

Ross and Liddell have worked collaboratively with Thistle, and we would fully endorse and recommend Thistle to any other party as they simply deliver on all promises made.”



Alec Cassidy & Rita Glendenning / Ross & Liddell

“I have found the Thistle workshops a good place to learn about and debate upcoming regulatory changes. Whilst I am generally aware of what is planned by the FCA ahead of the workshops, I find it useful being able to obtain the views of the knowledgeable Thistle staff and discuss with peers within the industry who are facing the same challenges. It is nice to know you are not alone!

I always find the helpline is answered promptly and it is good to be able to speak with a friendly voice at the other end to provide a view on regulatory topics.”



Peter Goodman Dip CII / T H March

“We have worked with UKGI/Thistle since 2007 as our chosen compliance support provider. Their Compliance Manual is a key resource and their technical Helpline is a source of assistance and comfort to us, allowing us to work with them to resolve any issues that may arise. Their attention to detail and the service they have provided have been invaluable. I’d recommend them to other insurance brokers.”



Simon Piggott / Direct Insurance Group Plc