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Consumer Duty Webinar Part 1 - Products and Services Outcome

In the first webinar of this four-part series, we examined the Products and Services outcome under the Consumer Duty. The rules described in the Products and Services outcome are meant to ensure that products and services are produced with a certain group of retail consumers in mind and that they are distributed in the right way.

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The FCA has published new product governance standards that are relevant to all sectors. The criteria, however, won't be applicable to products and services covered by the present product governance laws found in PROD 3 (MiFID financial instruments), PROD 4 (IDD and pathway investments), or PROD 7 (funeral plans).

If you would like to watch the recordings of the other webinars in the series, you can watch them here.

How can we help you?

For more information about this webinar series and how we can help you with your Consumer Duty arrangements, implementation support, framework review, or ongoing support call 020 7436 0630 or email