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FCA Consumer Duty Outcomes And Your Questions Answered

With the Consumer Duty implementation coming into place on the 31 July 2023, the FCA has urged firms to ensure they are ready to meet the deadline. It’s crucial your firm understands the new requirements and how they affect your business. 

To help you navigate these changes we presented a four-part “fireside chat” webinar series that covered all aspects of the four outcomes. During these interactive sessions, our expert consultants answered your questions on the four Consumer Duty outcomes.

These live online events brought together expertise across our specialist Investment, Payment Services and Credit teams to ensure we answered your questions fully, regardless of your industry. 


Webinar 1 - Products and services outcome - Watch the recording 

Webinar 2 - Price and value outcome - Watch the recording

Webinar 3 - Consumer understanding outcome - Watch the recording

Webinar 4 - Consumer support outcome - Watch the recording


Matthew Williamson - Head of Credit and Mortgages

Lorraine Mouat - Head of Payment Services 

Anthony Corner - Manager, Payment Services 

Keith Maner - Compliance and Technical Manager 

How can we help you?

For more information about this webinar series and how we can help you with your Consumer Duty arrangements, implementation support, framework review or ongoing support, call
020 7436 0630 or email