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Operational Resilience Webinar

We explored the roadmap firms should follow to ensure they are operationally resilient.

Practically, having a robust Operational Resilience framework in place, will not only help you anticipate such business disruption but can be one of the key elements of a business's success.

Watch our recording


Operational resilience describes your firm's ability to respond to and recover from any disruption that may impact the products and services you provide to your clients.

This is an area of particular focus for the FCA, resulting in the publication of the final rules in PS21/3, 'Building operational resilience', in March 2021.

With the first policy milestone now having passed on 31 March 2022, the FCA expects in-scope firms to be currently undertaking mapping and testing exercises to ensure they remain within impact tolerances for each important business service. 


A roadmap to Operational Resilience considering:

  • Identifying Important Business Services
  • Setting impact tolerances
  • Testing and learning
  • Governance arrangements

Followed by a Q&A session.

How can we help you?

For more information about how we can help you with your Operational Resilience arrangements call
020 7436 0630 or email or