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Consumer Duty Webinar Part 4 - Consumer Support

In our fourth and final webinar of this 4 part series, we looked at the Consumer support outcome under Consumer Duty.

There are more platforms available than ever before to meet the needs of consumers. There are two crucial factors to take into account when determining which choice best suits a market for goods or services. 

Firstly, the channel of communication must satisfy the needs of the consumer. 

Secondly, if a product has been created for a particular group, it must be made clear in the advertising for the product or service that it might not be the ideal solution for everyone's needs.

Watch our recording

The FCA has published new product governance standards that are relevant to all sectors. The criteria, however, won't be applicable to products and services covered by the present product governance laws found in PROD 3 (MiFID financial instruments), PROD 4 (IDD and pathway investments), or PROD 7 (funeral plans).

If you would like to watch the recordings of the other webinars in the series, you can watch them here.

How can we help you?

For more information about this webinar series and how we can help you with your Consumer Duty arrangements, implementation support, framework review, or ongoing support call 020 7436 0630 or email